Frequently Asked Questions
The questions people actually ask before they call.
Visiting, arrival & practical information
Hours, parking, belongings pickup and who to contact about a visit are all on our Visiting page.
When are visiting hours at Spring Grove Recovery?
Visitation is on Fridays from 4:00–5:00 p.m. A psychoeducational group for visitors runs first, from 3:00–4:00 p.m. All visitors must arrive by 2:45 p.m.
Do I have to attend the group before I visit?
Yes. All visitors attend the psychoeducational group from 3:00–4:00 p.m. before visitation.
Who can visit?
Visits are scheduled through the patient's counselor. Every visitor must be approved and have a valid Release of Information authorization on file, and patients may also coordinate their approved visitors with their counselor. Visitors sign in, agree to protect other patients' privacy and wear a visitor badge. Bags and items may be checked.
How is family involved in treatment?
Family programming runs every week for family members and other support people. A family session with your counselor can be arranged on request. Family can join programming once you've signed a release of information.
Can family send mail or drop things off?
Yes. Family and friends can send mail and packages or drop items off. You open your own mail and packages, with staff present to check for anything that isn't allowed.
Where do visitors park?
Spring Grove has an open parking lot shared with Children's Hospital. Visitors may park onsite in any available space.
Can I leave my car onsite while I'm in treatment?
If you plan to leave a vehicle onsite during treatment, you must notify the facility in advance. Only operable vehicles may stay onsite. Vehicles may not be towed to the facility for storage during treatment.
What should I bring?
Bring comfortable clothing (shirts, pants and shoes are worn at all times) and sealed snacks if you like. Laundry detergent is provided.
Staff store these securely during your stay:
- phones, laptops, tablets and other devices with cameras
- wallets, purses, credit and debit cards, and cash
- lighters
These items aren't allowed:
- anything containing alcohol, such as perfume, cologne and some lotions
- aerosols
- razors, nail clippers and other sharp items
- nail polish and mirrors
- hair dryers and flat irons
- candles
- energy drinks and pre-workout
- glass items
- refillable vapes
- anything not in its sealed original packaging
Clothing with drug, alcohol, gang or explicit themes isn't allowed. If you're missing something, that's not a reason to stay away — tell admissions and they'll help you sort it out.
Can I bring my phone?
Yes. Phones, laptops, tablets and other devices with cameras are stored securely during your stay to protect everyone's privacy. Calls with people you've authorized are scheduled around treatment activities.
How do I pick up my loved one's belongings?
Personal belongings can be picked up from the Intake Office in Building B during regular business hours.
Can I bring my own medications?
Yes. Bring them in the original, labeled packaging. At admission the attending provider reviews everything you bring, including vitamins, supplements and over-the-counter products, and decides what continues during your stay.
Which pharmacy does Spring Grove Recovery use?
Continued Care Pharmacy. You can reach the pharmacy at 888.277.2132.
Can you meet dietary needs?
Yes. A registered dietitian approves the menus. Gluten-free, diabetic, lactose-free and vegetarian options are available, and you can ask for an alternative at every meal. Cultural and religious needs are accommodated.
Who do I contact with a question about a visit?
For questions about a visit, see our Visiting page, under For Families, which lists who to contact. For admissions, call 719.415.3460, 24/7.
Questions, answered.
Do you accept Medicaid?
Yes. Spring Grove Recovery accepts Medicaid. What your specific plan covers depends on the plan, the plan year, and a medical-necessity determination, so our admissions team verifies your coverage on the call.
How quickly can I be admitted?
Admissions answers 24/7. Same-day admission is often available — call and we can tell you today. The clinical assessment determines the right level of care and the timing.
How long will I stay?
That depends on clinical need rather than a fixed schedule. Your care team reviews progress with you throughout, and aftercare planning starts while you are still here.
What happens after treatment?
Discharge planning starts at admission. A member of your care team offers to meet with you every week to plan what comes next. Before you leave, the team identifies your next level of care, makes referrals and schedules follow-up appointments when possible. They also work to keep your medications going so care isn't interrupted. Before you leave, you receive a written discharge plan.
What levels of care do you offer?
Medically supervised detox, residential treatment, co-occurring disorders treatment, medication-assisted treatment, and aftercare support.
Do you treat mental health conditions alongside substance use?
Yes. We treat co-occurring conditions including anxiety, depression, PTSD, ADHD, bipolar disorder, OCD, and personality disorders, alongside the substance use rather than after it.
Can I smoke or vape?
Yes. Spring Grove Recovery is nicotine-friendly: you can smoke or vape at set times in designated areas, with staff supervision. Between those times your nicotine products are stored securely, and lighters stay with staff. Refillable vapes and vape juice aren't allowed.
Can I have visitors?
Yes, on Fridays. The hours, who can visit, parking and belongings pickup are in Visiting, arrival & practical information at the top of this page. Clients may also bring their own snacks and drinks.
Do you treat men and women?
Yes. Spring Grove Recovery serves both men and women.
Is there a minimum age?
Yes. Patients must be 18 or older.
Is help available for language or disability needs?
Yes. Language assistance is provided for people with limited English, and reasonable accommodations are made for disabilities. You can ask out loud or in writing, and staff will help.
Are you accredited?
Yes. Spring Grove Recovery is accredited by The Joint Commission and licensed by the Colorado Behavioral Health Administration.
Do you accept pregnant women?
Yes. Spring Grove Recovery accepts pregnant women, and pregnant women are prioritized for evaluation. Before admission, our admissions team talks through the medical information our clinical team needs to plan safe care for you and your baby. If you have an OB provider, care is coordinated with them throughout the stay, and when opioid use is involved, medication treatment is used where indicated.
Can couples go to treatment together?
Yes. Couples can enter treatment at Spring Grove Recovery together. Each person receives their own individualized treatment plan.
Will you tell callers I'm here?
No. Staff won't confirm that anyone is a patient without that person's written authorization.
Can my family get updates?
Only with your written consent naming who can receive information and for what purpose. A general consent doesn't cover family; you sign a specific consent for each person. In Colorado, you can also name a designated representative — a family member, guardian or other trusted person — to take part in decisions about your care and discharge planning. You can withdraw that at any time.
We're here to help if you still have questions
If you didn’t see your question listed, don’t hesitate to reach out. Our team at Spring Grove Recovery is available to provide the answers you need—compassionately, honestly, and without judgment. Call 719.415.3460 today or reach out online to learn more about treatment, verify your insurance, or start your recovery journey.
Admissions can answer it right now.
Admissions answers 24/7, 365 days a year. The coverage check happens on the call.