When someone you love needs help.
Watching substance use take hold of someone you love is its own kind of exhausting. You don't have to have it figured out, and you don't have to wait until they're ready. You can start the first step for them — right now.
You can take the first step for them.
The hardest part is often just picking up the phone. Here's what you can do today — and how family fits into care once your loved one is with us.
You can make the call
You don't have to wait until they're ready. Admissions answer 24 hours a day, every day of the year — you can call on your loved one's behalf. We check coverage on the call and talk through what a first step could look like.
How to start the conversation
Lead with what you've noticed and what you're worried about, not with ultimatums. You don't need the perfect words — you only need to open the door. If it helps, call us first and we'll help you think it through before you talk to them.
Family can be part of the work
Families are part of treatment at Spring Grove. Visitors attend an in-person psychoeducational group on Fridays from 3:00 to 4:00 p.m., before visitation, and in-person family therapy helps rebuild communication and trust, with the patient's written consent.
Family therapyVisiting your loved one
Visitation is on Fridays for approved visitors, with a psychoeducational group for visitors first. Visitors arrive by 2:45 p.m. Hours, parking, belongings pickup and who to contact are all on one page.
Visiting Spring GroveYou matter in this, too.
You can't pour from an empty cup. Loving someone through substance use is heavy, and looking after your own footing isn't selfish — it's what lets you keep showing up. When you call, we're here to help you carry it, not just them.
Answers before you call.
Can I call on behalf of a family member?
Yes. Many calls come from a parent, partner, or sibling. Admissions answer 24/7 and can talk through options, verify coverage, and help you plan the next step — even before your loved one is ready to call themselves.
What if they're not ready to go?
That's common, and it doesn't mean nothing can happen yet. We can help you understand where they are, what care would look like, and how to keep the door open. A phone call commits you to nothing.
Do you accept Colorado Medicaid and insurance?
Yes. Spring Grove is in network with Colorado Medicaid and major commercial plans. We verify your loved one's specific benefits with you on the call and confirm what's covered before anything begins. Checking your coverage doesn’t mean you’ve decided anything. It just means you’ll know.
When can I visit?
Visitation is on Fridays from 4:00–5:00 p.m. All visitors arrive by 2:45 p.m. and attend a psychoeducational group from 3:00–4:00 p.m. first. Visits are scheduled through the patient's counselor. Every visitor must be approved and have a valid Release of Information authorization on file, and patients may also coordinate their approved visitors with their counselor.
Is family involved in treatment?
Families are part of treatment at Spring Grove. Visitors attend an in-person psychoeducational group on Fridays from 3:00 to 4:00 p.m., before visitation, and in-person family therapy helps rebuild communication and trust, with the patient's written consent.
When you're ready
You don't have to do this alone.
One honest phone call is the whole first step. Admissions answer 24/7 — we'll help you find the right path for your loved one, and verify coverage before anything begins.
Call 719.415.3460Write down what you need to know. This reaches the same admissions team that answers the phone.